Our Culture – How we work

At Best Care, we enjoy a unique culture based on the philosophy of people over profits. In addition to providing excellent service to clients and caregivers, we also strive to create a work culture and environment that is inclusive and empowering for administrative staff. Each member of our high-performance team has the tools to excel in their assigned role, as well as the flexibility and trust to decide how to best serve our clients and caregivers in any situation.

With great freedom comes great responsibility, and Best Care expects a lot of our people. This is because there are no traditional managers at Best Care, and instead we have a group of self managed people who work both independently and collaboratively. As a relatively flat organization, most people at the company have the same title “Care Experience Specialist”, and are on one or more functional teams. The model is designed to provide the highest and most efficient service to clients and caregivers, and a great work environment.  Our operations are more like a production facility than a health care operation.

Our administrative employees best support our culture when they are self directed, work to their highest ability, are kind to one another, and serve our clients and caregivers with dignity and respect. We all share in this responsibility, and we hold each other accountable to be and do our best. Everyday, we work to continuously improve our operations, our services, our culture and our team, to better assist the clients and caregivers who depend upon us. 

Our Purpose – Why We Exist

We believe the ability of people to live as they want to, independently, in their own homes and in and around their communities is a fundamental right that we all are entitled to. Best Care’s purpose is to support clients and caregivers, so that living independently and being a caregiver is easy and convenient. We empower clients and caregivers, treat them with dignity and respect, and implement processes and standards that support their rights as humans. 

Our Mission – What We Do & For Whom

Best Care’s mission is to assist our clients so they can live at home and remain independent and to support our caregivers so they can concentrate on providing great care.

Our Values – How We Make Decisions 

Creating a value statement is a good first step, but we believe it is more important to make decisions and hire employees based on a fit with those values. That is why we use values-based decision-making at every level of our organization. 

If the traits listed below describe you and the colleagues you would like to have, Best Care could be the place for you.

  • POSITIVITY – We try to be optimistic and create a positive work environment.
    • We consciously attempt to find the positive side of any situation.
    • We take care of ourselves so we can do our best at work.
    • We treat one another and the people we serve with dignity and respect.
  • TEAMWORK – We collaborate to overcome challenges as a team.
    • We speak kindly to our teammates and do not gossip.
    • We respect the time and personal space of our teammates.
    • We do our share of the work and understand that our individual work affects the team.
    • We support one another.
  • ADAPTABILITY – We adjust to new situations and develop creative solutions to problems.
    • We make wise decisions despite ambiguity.
    • We come up with creative solutions to problems.
    • We think outside the box to create discover new ways to face challenges.
    • We know when to be flexible with the rules.
    • We embrace change.
  • INTEGRITY – We act with Integrity in everything we do.
    • We admit to our mistakes. 
    • We treat everyone with respect, even when we disagree.
    • We do what is right, even when no one is looking.
  • GROWTH – We cultivate expansion and development.
    • We look for and embrace opportunities for self improvement.
    • We are always thinking about how we can improve our services and our company.
  • EXCELLENCE – We do our best and go the extra mile.
    • We work to the best of our individual abilities.
    • We do more than is required or expected.
    • We strive to exceed expectations at every level.

Our Vision – Where We Are Going

We envision a future in which everyone who needs care to live independently receives quality services with respect and dignity. In our vision for the future, the role of a caregiver is respected, and caregivers get the support they need to provide quality care. 

In that vision for the future we are the #1 choice for family caregivers and people in need of home care services. We support people to live independently by providing excellent administrative support, so that receiving care and being a caregiver is easy and convenient. With speedy on-boarding, timely processing of documents, flexible payroll schedules, respectful treatment, and through providing accurate information, we set the standard for what quality in home support means.