Best Home Care is a trusted resource for providing quality homecare services in St. Paul and Minneapolis, MN. By striving to support both client and caregiver, we understand that a healthy relationship between the two groups is essential. That’s why an important part of our mission is matching the right clients with the right caregivers. Sometimes, however, caregivers may run into a situation where a client is being difficult or putting you in an awkward circumstance where you feel helpless.

As we celebrate the last day of National Family Caregivers month, we wanted to share some tips on how to find the best solutions for dealing with difficult homecare clients.

Understand Emotional Triggers: If a client is acting angry or defensive, it may result from fear. In this scenario, it’s important to realize that the client’s behavior is not caused by anything you have done. So, remember to be calm and understanding—offer solutions to problems or ways to come to an appropriate compromise.

Recognize Manipulation: This can be a difficult situation, especially if you’re caring for a family member in need of support. Your loved one may cry or make threats in order to get his or her desired outcome. As this is someone to whom you’re close, it may be tempting to argue back, making the situation worse. Always remember to breathe, take a moment to gather your thoughts, and try not to let your emotions get the better of you. If this type of situation occurs frequently, it may help to seek advice from other caregivers and join a community support group to help you cope.

Use Positive Language: The way in which you speak to clients can make a big difference. Try avoiding “negative language.” This would consist of language that places blame, points out faults, or makes demands. Instead try “positive language.” This would include making suggestions or providing clear explanations in a way that’s proactive and not demeaning.

In addition to providing helpful resources and support to family caregivers, Best Home Care offers Personal Care Assistant (PCA) training to help you provide the highest quality of care possible to a loved one in need. For more information on senior homecare, pediatric homecare, or disability homecare services, contact us today or browse through our website to learn about our services.