At Best Care, we enjoy a unique culture based on the philosophy of people over profits. In addition to providing excellent service to clients and caregivers, we also strive to create a work culture and environment that is inclusive and empowering. Best Care is a relatively flat organization and most people at the company have the same title “Care Experience Specialist”, and are on one or more functional teams. There are no traditional managers, and instead we have a group of self managed people who work both independently and collaboratively.
With great freedom comes great responsibility, and Best Care expects a lot of our people. Team members best support our culture when they work to their highest ability, are kind to one another, and serve our clients and caregivers with dignity and respect. Everyday, we work to continuously improve our operations, our services, our culture and our team, to better assist the clients and caregivers who depend upon us.
How did an experienced attorney, who started his career at Ford Motor Company, find himself running a well-respected, non-medical, in-home care agency?
The road I traveled from the Ford Motor Company to Best Care has provided me with the training and knowledge I need to ensure each client receives the finest care possible, delivered with the utmost respect.
My journey has also provided me with an understanding of how clients benefit from staying in their home, surrounded by memories, familiar objects, and the people they love. Best Care is all about helping individuals of every age group have the opportunity to be active and independent in their own communities.
As a successful production supervisor in the corporate world, I learned the importance of efficiency and quality, and how these characteristics impact client satisfaction. I’m determined to make continuous improvements to the home care services we provide.
As a union president, I’ve learned there are times when employees need someone to stand beside them and act as an advocate on their behalf. After all, it was my desire to be a campaigner for fair treatment that led me to law school.
As a practicing attorney, I saw the consequences of other home care agencies that place profit over the well-being of clients. I made a commitment to always remember that the measure of an agency’s success is client satisfaction, not the bottom line.
In 2005, I had the opportunity to combine my passion for advocacy, business experience, and commitment to caring for others when my father, wife, and I launched Best Care. Since we have been in business, we’ve kept true to our commitment to put customer service before profit. From our advocacy for others and commitment to excellence, we have reaped the rewards of praise and loyalty from hundreds of families.
And we continue to serve our clients and employees in all of Minnesota’s 87 counties.