Financial Management Services (FMS)

Raina has 20 years of experience as a Fiscal Service Coordinator with participant-directed programs (CDCS, CSG, and Veteran Directed HCBS). As a lead staff, she consults on policies and service delivery. She provides support to participant employers and their representatives; and attends local and national meetings and conferences. She manages a caseload and supports other teams as the FMS subject matter expert.

Tony has worked with participated directed programs for over 10 years.  He has most recently worked as a waiver case manager in southern Minnesota.  In the past, he’s worked with adults with disabilities in group home settings and as a job coach, teaching employment skills.  He currently lives in southern Minnesota with his wife and children and enjoys biking, running, movies and camping with family.  Tony enjoys helping people find answers and delivering great customer service.

I have worked in the FMS world for close to 4 years. In the past I have worked in management running a staffing agency and various customer service roles through the years. My main goal is to give the best possible experience to not only our clients, families, but everyone one in the social services world. I have one son and we are avid travelers who enjoy spur of the moment road trips.  I am looking to expand my knowledge base in this field so I can be the best possible resource for everyone I have the privilege to help improve their quality of life.

Kathy has over 15 years of experience with consumer directed services. Before that she worked in vocational and residential services for people with various abilities.  Kathy understands that caregivers have a lot to manage and wants to help make the process as smooth as possible. She and her husband are empty nesters who are enjoying their adult children and grandchildren. Kathy enjoys travelling, spending time with family and friends, and caring for her fur babies.

Heather has 18 years of experience in the human services industry.  She spent almost 12 years working at a Day Training & Habilitation center, where she primarily supported individuals with developmental disabilities, Alzheimer’s disease and other brain injuries.  She started as a Service Coordinator and later moved into management.  Heather has spent the past 6 years supporting clients within the FMS program.  She is passionate about advocating for her clients and families to ensure they are receiving the best possible services.  Heather enjoys spending time with her husband and kids, travelling the world, and spending time on the lakes in the summer.

Kyle has over 10 plus years of experience in the human services field. He spent 6.5 years working at a Day Training and Habilitation center and the past 4 years at another FMS company. He started as an Intake/ Service Coordinator and later moved to a supervisory position for over a year. He strives for great customer service and is passionate about being person-centered. Outside of work he enjoys spending time with family and friends, traveling, going on walks, listening to music, theatre, and binging tv shows

Maxine has a diverse accounting background, including several years working with participant-directed programs. She provides accounting/payroll oversight for FMS processes while helping support clients and their caregivers. She cherishes time spent with her family and enjoys baking, playing games, and listening to music.

Pamela comes to Best Care with experience as a self-employed CPA in northern Minnesota and has 7 years’ experience as a Billing Specialist for agencies providing home-based and community services.  While familiar with accounting and payroll processes, Pamela is new to FMS and is looking forward to supporting her team, clients, and caregivers alike.

When not at work, Pamela enjoys reading, DIY and home décor, and has recently delved into beginner’s woodworking projects.  Time spent at the lake or at home with family are precious and she lives by the motto “Be True, Be Brave, Be Strong”!

Jackie joins Best Care with 5 years of experience in the home healthcare field. She’s served in several roles, starting as a PCA fresh out of college before transitioning to administrative roles for the last three and a half years working to serve others who are providing care to their clients. She graduated from Augsburg University with a B.A. with an interdisciplinary focus in English and GSWS. Her passion is serving underserved communities and she is driven by accessibility for all. Outside of work, you can catch her with her rescue dog, Ludo, living in the south metro area. She enjoys reading, listening to podcasts, board games, and a nice cup of tea.

Rosalia comes to Best Care with 25 years in the service industry and 3 years of experience in the FMS world. She has close ties to both utilizing services and being part of the provider process. She uniquely understands the needs and importance of providing exceptional service to all, especially to those most in need.  She lives in the Northwest Metro area and enjoys being out experiencing life to the fullest.

Amanda joined Best Care bringing a background of billing experience in the Mental Health field. She has a degree in Business Management along with Graphic Design. In her spare time, she enjoys staying active, traveling, and taking photos.

Kirstin is a dedicated billing specialist with 14 years of experience, having built her way up starting in interpretation services before transitioning into PCA and Home and Community Based Services.
When Kirstin is not working, she recharges by spending quality time with her family, friends, and her two energetic dogs. Kirstin is happiest outdoors at her cabin.