Before starting PCA or CFSS services, every client must complete an official assessment by an assessor through a lead agency (a county, Tribal government, or managed care organization) to determine eligibility and the appropriate level of care. This guide walks you through what to expect during that assessment and reassessment process.
This resource is helpful for both new clients preparing for their first assessment and existing clients approaching their annual reassessment. Reviewing this guide ahead of time can help you feel more prepared and ensure nothing important gets overlooked during your appointment.
If you disagree with a decision made about your PCA or CFSS services, such as a change, reduction, or denial of services, you have the right to appeal. The Appeal Form allows you to formally request a review of that decision by the state agency.
Be sure to include as much detail as possible about the decision you're appealing and the reason you believe it should be reconsidered. Submit your appeal promptly, as there are time limits for requesting a review. A PDF version is available for download, or you can complete the appeal online.
A Power of Attorney (POA) is a legal document that allows an individual to authorize another person, such as a family member or trusted representative, to make decisions on their behalf.
This form is especially important for clients who may need support making decisions due to a cognitive, physical, or health-related condition.
If an injury, illness, or instance of suspected maltreatment occurs during the course of care, it's important to document it promptly using the Incident Report Form. This form helps ensure the situation is properly recorded, reviewed, and addressed.
Reporting incidents quickly and accurately helps protect the safety and well-being of everyone involved and allows Best Care to respond appropriately.
Clients and caregivers can use this form to request a complimentary PPE kit, which typically includes masks, gloves, and sanitizing supplies as available. This is especially useful for households looking to maintain extra precautions for illness prevention.
Requests are limited to one kit every 30 days per individual, and availability may vary. While PPE can help support good hygiene practices, we also recommend proper handwashing and mask use as additional prevention measures.
We rely on honest feedback to continually improve the quality of care we provide. This form gives clients and families the opportunity to share their experience with Best Care.
This survey is intended for current clients and can be completed at any time, though we especially encourage you to fill it out after any significant milestone in your care, such as onboarding, a caregiver change, or a service update. Your responses directly inform how we support clients moving forward.
If you're not sure which form applies to your situation, or you need help completing one, our team at Best Care is happy to walk you through it. Reach out to us directly, and we'll make sure you have exactly what you need.
