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Employee Training and Testing

Useful resources for employee training and testing, including videos, documents, and online resources.

Best Care Policy Training

(Recommended)

Best Care CFSS HCBS Employee Policy Manual

Best Care New Employee Self Onboarding

Best Care PCA HCBS Employee Policy Manual

Personal Care Assistant (PCA) Test

(Required)

Personal Care Assistant (PCA) Training

(Required)

Best Care Policy Test

(Recommended)

Enhanced Rate Training and Information

If the client you're working with is assessed for 10 or more PCA hours a day, you may qualify for a training stipend (PCA Choice Only) and an Enhanced Reimbursement Rate (PCA Choice or Traditional), if you complete additional training. If you hold a CNA, LPN or RN license, you do not need to complete any additional training.

To qualify for the enhanced rate or stipend, you need to complete steps 1-3 below. You can learn more about the requirements HERE.

Step 1.

Complete Online Training

Online Training Site
Choice and Traditional PCAs, register for Course A HERE
Choice PCAs, register for two courses from Category B HERE

Step 2.

Traditional PCAs Only:
Complete Alternative Training

OPTION A: Complete one of the In Person trainings listed HERE; OR
OPTION B: Contact us HERE about completing an online training through our own Learning Management System which is approved as an alternative to the in person category B trainings for traditional PCAs.

Step 3.

Submit Documentation of Completed Training

Enhanced Rate Training Submission Site
(Here is where to submit your training documentation after completing all coursework).

Need Assistance?

If you need assistance navigating through this process, please contact us.

Other Training Resources

245D Employee Training Site

Self Advocacy

The PCA Assessment Process

Being Assertive

Documenting Client Care

Special Communication Needs

Helping with IADLs

Helping with ADLs

Dealing with Difficult and Combative People

Helping with Mental Illness

CPR and First Training

(Training Website)

Basic First Aid Training

Emergency and Basic First Aid Orientation

Mental Health Crisis Training for Families

(PDF)

Data Privacy Training

(Online Module)

Maltreatment of Minor Mandated Reporter Training

(PDF)

Maltreatment of Minor Mandated Reporter Training

(Video)

Maltreatment of Adults Mandated Reporter Training

(Online Module)