Learn more about CFSS in Minnesota
In 2005, Andre Best set out to pioneer a different kind of home care agency in Minneapolis that emphasized credibility and ethical business practices. A lawyer by trade with no background in home health, Best wanted to provide a safe haven for personal care assistants and home care patients in an industry that had become littered with fraudulent practices. While many things have changed over the last decade, Best has remained true to his company’s name providing the best in quality home care with integrity.
Best Home Care began with $10,000 and no home health clients to speak of. With the support of family and friends and a desire to help people in need, Best (who had never started a small business before) grew his home health company fast. Today, the Minneapolis home care agency employs 330 part- and full-time employees who serve several hundred home care clients around the Twin Cities.
In a world where 80% of new businesses fail within 18 months, how was an upstart home care agency able to find such success? By providing their customers with what they truly want: a trustworthy and ethical service to protect their health and well-being.
In 2014, the state of Minnesota spent $600 million on home care programs and it’s estimated that 10% of this spending was fraudulent charges by owners or personal care attendants over-billing for home care services. This has left many skeptical about whom exactly they put their trust in. But Andre has taken every measure to ensure that his company is the most ethical home care agency in the Twin Cities.
A landmark moment for Best Home Care came with the introduction of the agency’s timesheet app for smartphones. The app provides an easily auditable record of all services billed to the state, and produces a digital record of the care that patients receive which can then be compared to their home care plans. This app holds great potential to end the fraudulent home care practices in Minnesota and throughout the country.
As we head into our next decade of business, we’d like to thank you for trusting us with your home care needs. This is a responsibility that we don’t take lightly and we promise to continue to provide you the highest quality home care services with integrity and honesty.
